1. These Regulations define the general conditions, rules and manner of providing Services electronically, via the website www.thecinnamontours.pl (hereinafter referred to as: „Internet Service” or,,Service”) from Cinnamon Tours PVT Ltd with its registered office in Kurunegala, Mehiliya Residencies, 60000, Kurunegala, Sri Lanka, with the tax identification number (TIN) 102908910, registered under the number PV 00208549, named hereinafter referred to as the „Service Provider”.
  2. The website, in particular, is informative. As part of the Website, the Service Provider provides information related to the subject of the Service Provider’s activity, and also allows you to fill out contact forms that allow you to prepare an offer to conclude a reservation agreement concluded outside the Website.
  3. Contact with the Service Provider takes place via
    1. e-mail: kontakt@thecinnamontours.pl;
    2. phone: +34 624 968 783;
    3. contact form available on the Website.
  4. These Regulations are continuously and free of charge made available by the Service Provider on the website www.thecinnamontours.pl in a way that allows Users to obtain, reproduce and record its content by printing or saving it on a carrier at any time using the IT system used by the User.
  5. All rights to the Website, including proprietary copyrights, intellectual property rights to its name, Internet domain, website of the Website, as well as to forms, logos, belong to the Service Provider, and they may be used only in the manner specified and in accordance with Regulations.
  6. The Service Provider informs that the use of services provided electronically may involve a threat on the part of every Internet user, consisting in the possibility of introducing malware into the User’s ICT system and obtaining and modifying his data by unauthorized persons. In order to avoid the risk of the above-mentioned threats, the User should use appropriate technical measures to minimize their occurrence, in particular anti-virus programs and a firewall.

Terms used in this document have the following meanings:

Internet service/service/webiste – website available in the domain www.thecinnamontours.pl, owned and administered by the Service Provider, under which Users may, in particular, use Services provided electronically and browse the content of the Website;

User – a natural person with full legal capacity, a natural person conducting business activity, a legal person or an organizational unit without legal personality that may use the Services available on the Website;

Services – services provided by the Service Provider to Website Users by electronic means;

Act on the provision of tourist services – Act of August 29, 1997

on tourist services (Journal of Laws of 1997, No. 133, item 884, as amended);

Consumer Rights Act – Act of May 30, 2014 on consumer rights (Journal of Laws 2014, No. 827);

Act on the provision of electronic services– Act of July 18, 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended);

Agreement – a contract for the provision of Website Services, concluded between the User and the Service Provider, on the terms set out in these Regulations;

Reservation agreement – An agreement concluded outside the Website, on the terms set out separately between the Service Provider and the User, under which the Service Provider provides the User with a service consisting in booking a Tourist Event within the meaning of art. 3 p. 2 of the Act on the provision of tourist services

Civil Code – Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended);

Consumer – A user who is a consumer within the meaning of art. 22[1] Civil Code;

Statute – this document;

  1. As part of the Website, the Service Provider enables Users to use the Services it provides and view information available on the Website.
  2. The Website may be used only on the terms and to the extent specified in the Regulations.
  3. Minimum technical requirements enabling the use of the Website and Services:
    1. a device with Internet access;
    2. access to e-mail;
    3. the latest version of the web browser with cookies and Java Script enabled;
    4. program for reading PDF files.
  1. It is forbidden for Users to use the Website or Services in a way that violates the law, decency, personal rights of third parties or legitimate interests of the Service Provider.
  1. The user is obliged to:
  1. use the Website in a manner consistent with the law, decency, as well as the provisions of the Regulations, bearing in mind respect for personal rights and intellectual property rights of third parties;
  2. not to use devices, software and methods that may interfere with the operation of the Website;
  3. not to provide unlawful content;
  4. not to introduce on the Website content unrelated to its subject matter, including in particular advertising or marketing content,
  5. enter your data, including contact details, only in places intended for this purpose and marked in this way on the Website.
  1. The User may not conduct activities aimed at charging inboxes and other Service Providers, and in particular it is not allowed to send advertising messages.
  2. Within 14 days from the conclusion of the Agreement concluded remotely (including the agreement for the provision of Services), the Consumer may withdraw from it without giving a reason by submitting an appropriate statement to the Service Provider. The User may formulate a statement on their own or use a statement whose template is available on the Website.
  3. Pursuant to the Act on Consumer Rights, the right to withdraw from the Agreement by the Consumer is excluded, among others, in the case of the Agreement for the provision of Services, if the Service Provider has fully performed the Service with the express consent of the Consumer, who was informed before the commencement of the service that after the performance of the service by the Service Provider will lose the right to withdraw from the Agreement.
  4. The right to withdraw from the Agreement by the Consumer is also excluded in other cases, indicated in art. 38 of the Consumer Rights Act.
  1. The Services are provided on the terms set out in this document.
  2. Services provided by the Service Provider to Users are free of charge, in accordance with the information presented on the Website, and provided on the terms set out in these Regulations.
  3. The Service Provider enables via the Website:
    1. browsing information posted on the Website,
    2. sending a message to the Service Provider via the contact form.
  4. The Website presents information and other content in accordance with the subject and characteristics of the Website. Each Website User may browse the content presented on the Website free of charge
  5. The contract for the provision of the Service consisting in viewing information posted on the Website is concluded for a definite period of time and terminates when the User closes the Website’s website.


1. The User may submit complaints to the Service Provider in connection with the functioning of the Website and the use of the Services. Complaints can be submitted in writing to: Cinnamon Tours PVT Ltd, Kurunegala, Mehiliya Residencies, 60000, Kurunegala, to the e-mail address: kontakt@thecinnamontours.pl, to the telephone number: +34 624 968 783.

2. In the complaint, the User should provide his name and surname, correspondence address, type and description of the problem.

3. The Service Provider undertakes to consider each complaint within 14 days, and if it was not possible, to inform the User within this period when the complaint will be considered. In the event of deficiencies in the complaint, the Service Provider will request the User to supplement it to the extent necessary within 7 days from the date of receipt of the request by the User.


  1. The Customer who is a Consumer has e.g. the following possibilities of using out-of-court methods of dealing with complaints and pursuing claims:
    1. is entitled to apply to the permanent amicable consumer court operating at the Trade Inspection with a request to settle a dispute arising from the concluded Sales Agreement;
    2. is entitled to apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Customer and the Seller;
    3. may obtain free assistance in resolving the dispute between the Customer and the Seller, also using the free assistance of the poviat (municipal) consumer ombudsman or social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers). Advice is provided by the Consumer Federation at the toll-free consumer helpline number 800 007 707 and by the Polish Consumers Association at the email address: advice@dlakonsumentow.pl;
    4. submit your complaint via the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/.


The personal data provided by the Users may be collected and processed by the Service Provider in accordance with applicable law and in accordance with the Privacy Policy available on the Website.


  1. The sole source of the Service Provider’s obligations is these Regulations and the mandatory provisions of law.
  2. The Regulations are available in Polish and english.
  3. Reproduction or publication of these Regulations or parts thereof without the written consent of the Service Provider is prohibited.
  4. Unless the mandatory provisions of law provide otherwise, the law applicable to the resolution of any disputes arising from these Regulations is Polish law.
  5. Settlement of any disputes arising between the Service Provider and the User who is a Consumer or a natural person concluding a contract directly related to its business activity, when the content of this contract shows that it is not of a professional nature for that person, resulting in particular from the subject of its business activity , made available on the basis of the provisions on the Central Registration and Information on Economic Activity, is submitted to the competent courts in accordance with the provisions of the relevant provisions of the Code of Civil Procedure.
  6. Unless the mandatory provisions of law provide otherwise, the law applicable to the resolution of any disputes arising from these Regulations is Polish law. Any disputes arising under these Regulations, if the other party is not a Consumer, will be resolved before a common court competent for the registered office of the Service Provider.
  7. In matters not covered by these Regulations, the provisions of the Civil Code, the provisions of the Act on the provision of electronic services, the provisions of the Act on consumer rights and other relevant provisions of Polish law shall apply.
  8. Settlement of any disputes arising between the Service Provider and the User, who is an Entrepreneur, is submitted to the court competent for the seat of the Service Provider.
  9. The content of these Regulations may be changed. Each User who is a Consumer will be informed about any changes through information on the main page of the Website containing a list of changes and the date of their entry into force. The date of entry into force of the changes will not be shorter than 14 days from the date of their announcement.